Refund Claim Requirements

• Please include the shipping label or receipt, proof of purchase, documentation of any defective items, and screenshots of previous email correspondence.

Refund Processing Time

• The processing time for the refund can extend up to 2 business days from the moment we receive the returned item.
• The refund will encompass the full amount, including the original shipping fee.
• Please consult your bank and credit card company regarding any potential delays.
• If your refund is not received within 10 to 15 days, please get in touch with us at [email protected].

IMPORTANT NOTES:

• Our policy remains effective for a duration of 30 days starting from the date of delivery.
• Within this 30-day period, items can be returned or exchanged without incurring additional fees, except for the cost of return shipping.
• Please note that we cannot assume responsibility for packages that are damaged or lost during the return shipping process.
• Any refund or return requests that do not meet the qualifying criteria or result in lost items during the procedure are not within our responsibility.
• Prior to taking any action, kindly ensure to always reach out to our Support Team for guidance.